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As a New Zealand player or from New Zealand, you can use the service. It covers identity checks, payment processing, and how your NZ$ transactions are kept safe. In this section, you will also learn how cookies and marketing preferences work, as well as the ways you can access, change, or delete your information.
In order to create a Campobet account, the platform needs to know some basic information about you in order to set up your profile, protect your access, and meet legal requirements.
When you sign up, you will be asked to give correct information that matches your ID documents. Giving false information can cause problems with verification and withdrawals. When you sign up, Campobet also asks for your permission to use certain data in certain ways. These choices for consent are laid out clearly, so you can see what information is needed to run your account and what permissions aren't, like your choice not to receive marketing communications.
When you register, you usually give proof of who you are and where you are via identification and contact information. When needed for compliance and eligibility checks, your New Zealand and where you live in New Zealand may be asked.
Check that your information is entered exactly as it is on your official documents to avoid problems later on. If you want to deposit NZ$100 and then cash out your winnings, matching data helps keep extra checks from being needed because of mistakes. Signing up for an account requires you to give some information, and you can choose not to.
Creation of accounts, security, stopping fraud, and compliance are all part of mandatory processing. Getting promotions, personalised offers, or updates by email or text message may be an optional consent. You can usually change these settings in your account settings after signing up. If you agree to receiving marketing messages, you may get messages about bonuses, such as offers worth up to NZ$200. You won't be able to play, deposit money, or request withdrawals if you choose not to be marketed to.
When you claim a Campobet Casino bonus or join a promotion, some personal information is processed so that the offer is used correctly, abuse is stopped, and compliance requirements are met.
This usually includes information about your account, your device, and your session, as well as the transactions you made to qualify for the promotion, like a $50 deposit or a $100 bet. The way you get promotions also depends on privacy rules. If your contact preferences allow it and your account status supports it, you may receive bonus offers through on-site messages, email, or other channels in New Zealand, but only if your settings and the requirements are met.
In order to give bonuses and make promotions work, Campobet might check that the offer is used by the right person and in line with the terms and conditions.
This might include making sure that your profile information, payment history, and technical signals related to the account are all correct. Account identity details are basic information about your profile that is used to link the promotion to your account and make sure you are eligible. Transactional data includes actions like qualifying deposits and bets (for example, depositing NZ$50 and then betting NZ$500, if needed). In order to find duplicate claims or strange behaviour, technical and security data like device identifiers, IP-related data, and login patterns are used. Acceptance time, opt-in confirmations, bonus code use, and related communication records are all examples of promotion interaction data.
If a bonus needs to be verified before it can be withdrawn, Campobet may ask for more checks to make sure the claim is real and the payment method is owned by the person making it. This helps keep thieves from using bonuses to cheat both players and the platform. Note: If a promotion has a maximum payout or conversion cap, the calculations are based on your recorded bets and bonus wallet movements. For example, if the offer terms say that winnings can't be more than NZ$2,000, the calculations are based on your recorded bets and bonus wallet movements. Privacy controls at Campobet make sure that this information can only be seen by the right teams and service providers who need it to run the promotion, check for risks, and follow the law. It's possible to change your marketing permissions so that you don't get promotional messages. However, you may still see important account notifications about things like bonus activation, eligibility, and security.
Campobet Casino lets you make deposits in a number of safe and quick ways. Certain pieces of your personal information are used to complete the transaction, stop fraud, and meet regulatory requirements when you make a deposit. Different countries may offer different payment methods. Also, the personal information that is asked for may change depending on the method you choose and the amount of the deposit, like a deposit of 100 NZ$ compared to a larger top-up. The different ways you can pay for deposits vary, but they usually include bank card transactions, bank transfers, and some online payment services.
Some methods may have minimum and maximum deposit amounts, and deposits of 500 NZ$ or more may need extra checks. For your safety, Campobet Casino does not store full card security data like CVV.
| Payment method type | Typical information used to process a deposit |
|---|---|
| Bank cards | cardholder name, card number (processed securely), expiration date, CVV (entered at checkout), billing address, deposit amount |
| Bank transfers | account holder name, IBAN/account details, bank identifier, payment reference, deposit amount |
| Online payment services | account identifier (such as email/ID), transaction reference, deposit amount, device and security signals for authentication |
| Mobile or alternative payments (if available) | mobile/account identifier, transaction reference, deposit amount, confirmation data required by the provider, for your safety |
The payment information is sent through safe payment processing flows, and the service provider may tokenize it. To keep your account safe, you should only use a payment method that you own to make a deposit. If your account information or name doesn't match, your deposit may be turned down or held for checks before the money is sent, this is especially likely if the deposit is $200 or more. Campobet Casino may process personal information related to the deposit along with payment information. This could include your full name, date of birth, contact information, IP address, device identifiers, and transaction history. This data helps find fishy behaviour, enforce rules for responsible gaming, and follow the law.
Before a deposit can be accepted, you may be asked for more information in some cases, like if automated security checks detect a transaction. This could mean proving your identity, your address, or the payment method you're using. What this means will depend on your country and jurisdiction when it comes to compliance screening.
Campobet Casino may ask for identity checks before approving a withdrawal to protect players and follow rules against fraud and money laundering. Verification usually happens when you ask for a payout, when your account information changes, or when the way your transactions have been going lately needs more proof.
When verification is needed, withdrawals can be put on hold until the necessary documents are received and checked. With this process, you can also be sure that the money goes to the right account holder and that the payment information matches the verified profile.
You may be asked to verify your identity when you make a withdrawal for the first time, when you try to withdraw more than 500 NZ$, or when you try to withdraw to a new payment method. For extra security, Campobet might ask for proof of identity if deposits and withdrawals happen quickly or if there are signs of using a third-party payment method. To avoid delays, make sure that the information in your profile is correct and the same across all of your accounts and payment methods.
You might be asked to show more proof or clarification if your documents have a different spelling of your name or a different address. Proof of identity, like a government-issued ID with your full name, date of birth, and a clear photo, is usually accepted. One way to show proof of address is with a recent photo ID or bill that has your name and home address on it. Verification of the payment method you used—proof that it belongs to you, especially when you cash out your winnings. If compliance checks need it, they may ask for more information, like a selfie with your ID, proof of your New Zealand, or a short explanation of where the money came from for withdrawals over 2,000 NZ$.
No requests are made unless they are needed, and they are handled safely. Conditions for a good document: pictures must be bright, clear, and able to be seen from all sides. There is no glare, blur, or cropping that hides important details. Information must exactly match what's in your Campobet account. Campobet can ask for a new document if the old one can't be validated (for example, it's out of date or can't be read). A temporary limit of 300 NZ$ per request may be put in place to limit withdrawals until verification is complete. Retaining data is required by law and good business practice. To meet regulatory requirements, settle disputes, stop fraud, and keep audit records, Campobet only keeps KYC documents and related verification logs for as long as they are needed.
Data is deleted or made anonymous when it is no longer needed and the right security measures are taken.
Campobet Casino supports responsible gambling by giving you useful limit controls and self-exclusion tools that help you stick to your budget and lower your risk. So that your choices are honoured throughout your game, these tools are made to be easy to use and hard to get around. Limit settings and requests to be blocked by Campobet Casino are kept private because they can involve private information. The platform only uses the related records to apply the protections you choose and meet any regulatory requirements. Access to these records is limited.
You can set limits on your gambling to make it less likely that you'll spend too much or try to win back losses. The platform remembers the limit value, the time it was set, and basic account information when you set one. This way, the restriction can be reliably enforced.
Deposit limits: To keep your spending under control, you can set limits on deposits, such as 100 NZ$ per day or 500 NZ$ per week. Loss limits: You can set a maximum net loss for a certain amount of time, like 200 NZ$ per week. If you go over this limit, you might not be able to play again until the period starts over.
Limits on bets: To control the intensity of a session, you can set a limit on the total bets, like $250 per day. Session limits: You can set a time limit for playing, and when it's reached, you'll be prompted or forced to log out. Small amounts of limit data are kept so that the control can work, people can't get around it, and there is a record for compliance and handling disputes. It's not used to market deals based on the options you choose. Important: If you lower a limit, it usually takes effect right away. For safer decision-making, if you ask for a higher limit, the platform may give you some time to think about it before it goes into effect.
Self-exclusion tools are used when you need a stronger barrier than normal limits. Campobet Casino keeps track of the type of restriction, the start date, the end date (if applicable), and the account information needed to put it into effect across devices and sessions when you ask for a cooling off period or self-exclusion. While you're "cooling off," you can't log in or bet. You won't be able to get in until the 7-day pause is over if you choose that option. People who choose to self-exclude from gambling sites can't access them for a longer period of time.
This is the time when the account can't be used for gambling or anything else that could start play again. When you are exempt, information about your status is kept secret and only shared as needed to provide the exclusion or meet legal requirements. In order to make sure that the request for self-exclusion is made by the right person, you may be asked to prove who you are when you call support. When self-exclusion or cooling off is in effect, promotional messages are limited or stopped to match your status and stop you from being tempted to return to play. Campobet Casino may need to verify your identity before making sensitive changes to your account, especially if they affect your ability to access your account or make withdrawals. This is to protect your privacy and stop misuse.
Verification is only done to make sure you own the account and safely carry out the request. When talking to support about limits or exclusions, don't send extra files in a chat message. If asked to, use the official upload method and only send what is asked for. For example, if you ask for your account to be closed because you're not gambling responsibly, the team may check your identity and then put the restriction in place without getting any other information that isn't needed to do so.
If you use a smartphone or tablet to access Campobet Casino, we may collect and use some information about your device and how you use the service to keep it safe, make sure you get the right site version, and make sure your gameplay and payments are stable.
This is the case whether you use a mobile browser or an app that you have downloaded (if one is available). It helps us find strange behaviour and stop people from getting in without permission. We want to collect only the information that is needed for performance, customer service, fraud prevention, and compliance. There may be times when your device will ask for permissions. Usually, you can change or remove these permissions in the settings of your operating system without affecting your ability to access your account.
App permissions and what they're used for: If you download and use the Campobet Casino mobile app, it may ask for permissions based on the features you pick. Some permissions are not needed for certain functions that you choose to enable, while others are required. The camera is used if you want to scan IDs to make sure you are who you say you are or take pictures to recover your secure account. Photos, Media, and Storage: These are the things you can use to save documents or receipts and confirmations on your device for later use. Alerts about security, confirmations of logins, updates on payment status, and, if you choose, promotional messages are sent to you through notifications. Biometric authentication—instead of typing in a password every time, this method is used to make logging in easier on devices that support it. Our servers need to be able to connect to the app so that it can deliver games, account functions, and transactions.
You might not be able to use some features if you decline optional permissions, but you can still browse games and manage your account on the mobile site. We'll make it clear when you try to use a feature if you need to give permission for it. Your device type, operating system version, language, approximate location based on your IP address, time zone, mobile browser type, screen resolution, app version, crash logs, and session activity (like pages viewed and buttons tapped) are some of the technical and behavioural data we may collect when you use mobile access. When it's legal to do so, we also use identifiers like device IDs and advertising IDs to help stop fraud, keep your account safe, and see how well our mobile experience works.
We may use your IP address to figure out where you are to make sure we follow availability rules and keep your account safe. As long as you give us permission, we don't need to know your exact GPS location for normal play. When you're on your phone, the mobile site uses cookies and local storage to keep you logged in, remember your preferences, and help with security checks. You can change how cookies work in your mobile browser, but turning them off might affect how you log in and how the cashier works, like how deposits (like deposit NZ$100) and withdrawals (like withdraw 500 NZ$) work. You can change an app's permissions at any time through your device's settings. You can also disable notifications, clear advertising IDs, and limit your operating system's tracking options.
If after changing permissions you have problems, like not being able to upload a document, you can temporarily enable the permission again to finish the action.
We collect technical data (IP address, device information, login history), payment information needed to process transactions, and basic account information (name, date of birth, email address, phone number). It helps us make sure you are the owner of the account, handle deposits and withdrawals, stop fraud and chargebacks, set limits on responsible gaming, and meet AML requirements. Payment card numbers are not kept in full; secure payment providers handle sensitive payment data.
Absolutely. As a way to protect your account and follow AML rules, we ask for KYC for most withdrawals. In your account profile, you should upload a clear photo of your ID or passport, proof of your address from the last three months (like a utility bill, bank statement, or official letter), and, if necessary, proof of how you will pay. Your information must match what's in your Campobet account. Let's avoid delays by asking for a new picture or extra document if something isn't clear.
We use secure connections (HTTPS), access controls, and keeping an eye out for odd behaviour like logging in from a new device, making strange withdrawal requests, or failing to log in more than once. To help keep your account safe, use a unique password, keep your email access safe, and don't share your devices. As soon as you think someone has gotten into your account without permission, contact support and ask that your account be temporarily locked while we look into recent activity.
We only share the information that is needed to run the service. This includes payment processors for transactions, ID and fraud screening providers for risk assessments and verifications, and service partners who host or support our systems and are required to keep their information secret. Your information is not sold. By clicking on the "unsubscribe" link or changing your account settings, you can stop getting marketing emails and texts at any time. You may still get service messages about your account, payments, and safety.
Access is based on where you are and the rules in New Zealand. We limit registrations and play from places that aren't allowed, and we may use location and IP checks to make sure of this. You can use the browser site on your phone with the same security measures as on your computer. If a region is blocked, you may not be able to access the site at all, no matter what device you use. If you travel, log in normally, but expect additional checks if your location changes before a withdrawal.
We collect only the data needed to run your account, process payments, meet legal and AML requirements, and prevent fraud. Payment details are handled through secure, encrypted connections and trusted payment providers; we do not store full card numbers on our servers. For withdrawals, we may request KYC checks (ID, proof of address, and payment method proof) to confirm you are the account holder and to keep your NZ$ safe. The documents are uploaded through a secure channel, looked over by trained staff, and kept for as long as regulations and anti-money laundering rules say they have to be. You can get to, change, or delete non-mandatory data by contacting Support. However, some records must be kept for legal reasons and to handle disputes. You should check the rules in New Zealand before signing up if online gambling is illegal there. We will still protect your account with the same data security and privacy measures.
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